Hey everyone,
The fix for this should have gone out earlier today. When you've got the chance please check and see if you're still running into any DirectX errors.
Thanks!
Community ManagerHey everyone,
Thanks for reaching out about this. I just wanted to gather a bit more info:
If possible, please also attach a DxDiag when you've got the chance. For more info on how you can pull one up check out this article on the EA Help website. Once you have the text file please attach it to this thread.
Thanks!
@EA_Kent
Here is a DX diag. I too experienced the issue where my framerate was capped at 30 after installing the most recent Madden patch. However, my game stopped working after I changed the framerate cap to unlimited. The game will launch and I can hear it running (Music etc), but the video will be frozen on the initial loading screen. Also if you alt tab out of the game, it will fully crash and remain frozen in windowed mode. I am an IT professional and have more or less attempted all conventional troubleshooting means. Any help would be appreciated.
Additional info that may be helpful:
-Am launching from the EA app
-Have latest graphics drivers but have tried old drivers as well
-My system is running fully AMD unlike the others reporting this, so it is highly improbable that this would be a graphics card/driver related issue
-Have tried fully reinstalling and repairing the game
-Have tried limiting my computer and monitors frame rates to 30 fps/hertz
Community ManagerThanks again for the info, everyone!
If you're also able to grab EA app Error Report IDs that would be helpful as well. For more info on how you can pull one up, check out this article on the EA Help website.
Once you have the Report ID please share it in this thread. We just need the ID, not the actual log files themselves.
Thanks!
