Forum Discussion

3 years ago

Solved

Latest Update today on 04/06 causes game to not launch with DX error message.

Received an update today for Madden 23 on PC and now the game won't launch. Was working about 12 hours ago, but now ever since it updated, the game will pop up an error message upon launch. "DirectX...

madden nfl 23

EA_Kent
3 years ago
Hey everyone,

The fix for this should have gone out earlier today. When you've got the chance please check and see if you're still running into any DirectX errors.

Thanks!

EA_Kent

Community Manager

3 years ago

Hey everyone,

Thanks again for the info you've shared with us on this.

We're working on getting a fix out for this as soon as we can. In the meantime, there are a couple things you can try that might help:

If you're able to get into the game menu and access your settings, try disabling VSYNC. This seems to be related to adjusting the FPS cap while VSYNC is enabled. Keeping VSYNC disabled might help prevent the issue for the time being.

If you aren't able to get to the settings menu, deleting your usersettings.dat file for Madden NFL 23 may also help. Keep in mind this may reset your game settings back to the default options.

We appreciate everyone's patience while we're working on getting this fixed!