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Darkfire102's avatar
3 years ago
Solved

Latest Update today on 04/06 causes game to not launch with DX error message.

Received an update today for Madden 23 on PC and now the game won't launch. Was working about 12 hours ago, but now ever since it updated, the game will pop up an error message upon launch.

"DirectX function "Dx12Renderer::waitOnSwapChain Gpu timeout detected" failed with DXGI_ERROR_DEVICE_HUN ("The GPU will not respond to more commands"). GPU: "NVIDIA GeForce RTX 3090", Driver: 53141. This error is usually caused by the graphics driver crashing; try installing the latest drivers."


I have the latest drivers. Restarted. Only started happening upon update..

  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hey everyone, 


    The fix for this should have gone out earlier today. When you've got the chance please check and see if you're still running into any DirectX errors. 


    Thanks! 

25 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey everyone, 


    The fix for this should have gone out earlier today. When you've got the chance please check and see if you're still running into any DirectX errors. 


    Thanks! 

  • I'm late to the party but have this same issue. I've tried driver updates/reverts and nothing has worked. Contacted EA, and they were useless. Has anyone gotten this to work? 

  • @EA_Kent You've repeatedly stated this update has gone out yet it hasn't seemed to fix the problem. WTF? Either fix it or stop lying to everyone.
  • MicroMelon20's avatar
    MicroMelon20
    3 years ago

    So, it's been almost 4 weeks and still no fix. I had opened a case, and they closed it with recommendations to fix my 'connectivity issues'. Yeah, not even remotely close to the issue presented (with images of the error code). I re-opened the case and it's been 5 days without a resolution, a response, nothing. This really is a joke and quite honestly feel that EA is keeping our money and NOT actually providing a game for us to play. I know, really nice of a multi-million dollar organization. EA should be embarrassed by this but are just another money grab company that doesn't provide any customer support. I'll go buy a used CD from someone because I'd rather they get the money than these clowns. I'll keep posting back on here just to update you all but I think we all know they won't fix this, will keep our money, and continue on as if it doesn't exist. I'm not a social media person, so hope some of you who are affected by this will try and let the rest of the world know about this fraud of a company!

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