Loading Screen Frozen
Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4 Slim
What is your gamertag/PSN ID? SJSneakerhead23
Date/time issue occurred Constantly
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug Can’t get past loading screen when connected to the Internet and screen just goes dim and freezes.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load up the game and try getting past the loading screen when logging into the EA servers.
What happens when the bug occurs? The loading screen goes halfway and then dims and freezes.
What do you expect to see? I expect to get past the loading screen and onto the Home Screen while already being logged into the EA servers to use the online features such as Online Head-To-Head and Ultimate Team.
PS4 Crash Reporting: Please copy the text you put in the crash report here. Can’t get past loading screen when connected to the Internet and screen just goes dim and freezes.
What is the AMD or Nvidia Model Number of your graphics card? 1002
Enter RAM memory size in GB 861.4
I’ve tried just about everything from deleting and reinstalling the game to troubleshooting my Internet, but nothing seems to work. Definitely let me know if anyone else has had the same problems and were able to fix it because I would just like to play the game at least once since I bought it.
Thanks,
I want to let you know there were a decent amount of players also experiencing this in the past like what @Neo_Novalis mentioned earlier. These are some workaround fixes mentioned in that thread:
Yo I had this issue for the last two weeks as well but managed to fix it now. You need to connect your ps4 to a different network (I used my mobile phone as a hotspot). Then start the game once and you should get a license agreement or something like that at the spot where the game used to freeze. Once you accepted that you can go back to your usual network and the game should work fine.
All you have to do is go into the game and load up the grey screen then push the home button and go to settings and go to network and where it says connect to internet turn it off and go back to the gamei did the disconnect and reconnect to wifi then got into the game and continuously tried to sign into ea and if it dimmed i just re disconnected my wifi and tried again it ended up working
Do you have REST MODE enabled on your PS4 Power Settings and if so, can you try disabling that and then power cycle the console to see if that has any effect to this?
