"Login did not go as planned"
Unable to log in getting this error msg. Started this morning. Have tried many times to log in,no success.
Forum Discussion
After 30 plus hrs, finally was able to log in. Problem is back after 24 hrs.
@66mac Did u find any solution? I just bought BFV and I haven't been able to play because I can't log in. I've tried everything I've found and I just can't.
No solution. Reinstalled EA app, and changed the password. After 2-plus days it appears is just fixed itself. That lasted for a day and since Sunday am unable to log in again. No help from EA support that I've found when this was brought before.
Update; So attempted to log in EA App for about 5 hrs of no attempts. I was able to log in however got the error msg, "Games fail to launch" Decided to follow these steps from support:
- EA App's Cache (Top Left Menu > Help > App Recovery) You are only able to do this when logged into the app. So as a workaround, I started an uninstall process via Revo Uninstaller. In this process, the program uninstaller starts first. So when EA popped up I selected "Repair" first. The app attempted to go through the process but eventually posted a crash report. So I did a total uninstall using REVO and then reinstalled a fresh app.
- Run the System File Checker tool then Check for Windows and GPU updates. Did both of these. The system file checker found some corrupt files and repaired them. Takes some time.
- Guide for Troubleshooting Graphics issues Reviewed, no issues.
- Connection and Advance Connection Guides Reviewed, no issues.
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) Nothing was checked so no issues here.
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Changed the DNS setting for IPV4 and IPV6 using Cloudflare.
The end result of the above is that I can now log in as of Mon pm to EA and play either M22 or M23. However last week after doing some troubleshooting I was able to log in and play a couple of games and then the problem came up again. Time will tell.
EA_IlliumEA Staff (Retired)
HI @66mac Thanks for these updates, if you are still running into issues signing into the EA App (or subsequently playing a game) can you respond to the following?
- Are you currently (as of my reply) able to sign into the EA App?
- How interment has this been since it last worked?
- After using Revo, and getting a fresh client install were you able to sign in? How long did it continue to work after?
- What type of network are you using to connect EA App and your game?
- Can we get a DxDiag?
