"Login did not go as planned"
Unable to log in getting this error msg. Started this morning. Have tried many times to log in,no success.
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @66mac To check can you try the following once you have a moment, if you have not so far?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Run the System File Checker tool then Check for Windows and GPU updates
- Guide for Troubleshooting Graphics issues
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
cant even get past the login screen, no options for help only reset password which i did along with resetting the app, uninstalling and installing the app, resetting my computer... i just want to play w the new sims 4 infants :<
finally got to login but now its saying i dont own the game or any of the packs aaaaaaaaaa
they have to fix this
