Forum Discussion
EA_Illium
EA Staff (Retired)
3 years agoHi @66mac To check can you try the following once you have a moment, if you have not so far?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Run the System File Checker tool then Check for Windows and GPU updates
- Guide for Troubleshooting Graphics issues
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- 3 years ago
cant even get past the login screen, no options for help only reset password which i did along with resetting the app, uninstalling and installing the app, resetting my computer... i just want to play w the new sims 4 infants :<
- 3 years ago
finally got to login but now its saying i dont own the game or any of the packs aaaaaaaaaa
- 3 years ago
they have to fix this
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