Forum Discussion

BellySipWock's avatar
BellySipWock
New Novice
3 years ago
Solved

Lost connection to servers

Im literally done who do i ask for a refund, no other games i get disconnected on, but maddens * servers wont allow me to even hold a 5 game streak without disconnecting & losing because of it, & worse thing is if someone backs out of online H2H before the game starts, it will still start & you get the loss, trash * game save your money

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @BellySipWock Thanks for this information, For the disconnects you see is it the same connection error the pops up or are they different? we can try to go through the below steps and check if we notice any improvement. 

    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    For any players that seem to be causing a loss if they are using a discovered exploit then we can report them using our guide: Report players for cheating, abuse, and harassmentThis should help the appropriate team become aware and investigate the issue. 

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @BellySipWock Which platform are you playing on? Do you get disconnected every match or at a certain point while playing?
  • BellySipWock's avatar
    BellySipWock
    New Novice
    3 years ago

    Xbox series s, not disconnected every time but fairly often when i get on & also if the other person backs out while picking team strategy (due to them not liking matchup) it will start game then disconnect & result in loss, 0-0 is the score not a kick or snap is ever played. online H2H 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @BellySipWock Thanks for this information, For the disconnects you see is it the same connection error the pops up or are they different? we can try to go through the below steps and check if we notice any improvement. 

    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    For any players that seem to be causing a loss if they are using a discovered exploit then we can report them using our guide: Report players for cheating, abuse, and harassmentThis should help the appropriate team become aware and investigate the issue. 

  • I have a lost connection issue for several months. Have did several reboot for the system and modem still have the problem. Have did 2 rebuilds for the ps4 .  Have no idea while I'm still having this problem. Have plenty of free space. Need help with this

  • kendallkelly22's avatar
    kendallkelly22
    Rising Rookie
    3 years ago

    I’m literally tired of this company, servers are always garbage. I can’t even play franchise mode because the game can’t connect to itself. I’m not doing any of these steps nor am I going to do your guys job for you. These things should all be fixed in updates. I literally just updated the game and now all the sudden it can’t connect to the servers. I’m beyond irritated at this point and like I said I’m not doing any precautions or steps bc all of it should already be handled. I don’t work in IT nor do I want to. I just want to turn my game on and play it. 

  • kendallkelly22's avatar
    kendallkelly22
    Rising Rookie
    3 years ago

    The account is “signed in” but “not connected” tell me how that works, maybe I’m just dumb. From where I’m standing that tells me that the servers it’s “trying to connect to” are trash. It recognizes the account but somehow all of the sudden after one update, can’t connect. 

  • kendallkelly22's avatar
    kendallkelly22
    Rising Rookie
    3 years ago

    I just want a refund at this point, second day in a row the servers can’t connect. This company literally infuriates me. Madden 2023 servers can’t connect but yet I turn on madden 20 and have no problems connecting to a nearly 4 year old server. If I’m ever able to meet an employee of EA in real life, I’m slapping them in the face straight up. Someone from this garbage company should get in contact with ALL consumers and give them they’re money back. EA swings big and misses EVERY time. The only explanation I would like is on how y’all going to refund me.

  • Yeah I would say half of my head to head losses are from this. I’m winning 21-7 and then I get a slight lag spike then boom, The connection to your peer has been lost. Happened twice this morning and 4 times yesterday. It’s ridiculous.

  • It’s crazy how this thread is from October but there are still issues