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Anonymous's avatar
Anonymous
10 years ago
Solved

Madden 15 Xbox360, I am on Ultimate team and i want to purchase "Points"

Madden 15 Xbox360, I am on Ultimate team and i want to purchase "Points" but every time i try to it comes up with a error that says that they are still trying to process my last "Points" purchase and...
  • EA_Barry's avatar
    EA_Barry
    10 years ago

    We have fixed the cause of this issue.

    This fix will take up to 24hrs to propagate through our systems.

    Please allow this time to pass for your transaction to be completed.

    Apologies for the inconvenience caused.

killashane512's avatar
killashane512
11 years ago

That pending payment isn't really something on EA's end though. That money goes to either Xbox or Sony so I think it's something on their end. 

Anonymous's avatar
Anonymous
11 years ago
Ea has said its a problem they now of but aren't helping fix. Microsoft is not getting the request for the purchase. It's being blocked immediately in game. They have to refresh the points purchase like a reset. It all started when they added points for a purchase that no points showed up for. They need to fix it. It really is there issue and they won't fix. So frustrating. Consumer can do nothing?
  • Anonymous's avatar
    Anonymous
    11 years ago

    im still having same issue with processing purchased points. still waiting 9 days but have spoke to EA and they have escalated it to their tech team and im suppsed to get email back when its fixed but havent heard squat in a week.

    • Anonymous's avatar
      Anonymous
      10 years ago
      Was there ever a resolution for this issue? Please help. I am having same problem w Xbox 360 Madden 16

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