Madden 18 - The requested league is temporarily unavailable, We apologize...
it keeps saying warning this league is unavailable at the moment and iโve never seen that. Is EA down or?? EA_Blueberry: Changed post title
Forum Discussion
Being a retired old guy who has very little he can do when the snow flies in the upper Midwest this whole thing has been more than disappointing. For weeks I have been unable to get resolution, just the run around. Now I find out that you were on break? The whole team is unavailable to address an issue when this kind of thing happens? I know this is not life or death but what ever happened to customer service? In reading the other responses, it seems you guys are all about jacking users around, especially when you want to make money and force an upgrade for a game. If this is the case that is not only wrong and immoral, but should be criminal. Your hoping that anyone who may be experiencing this issue had a good end of 2020 is truly a slap in the face and I would greatly relish speaking to your boss. ๐ ๐
EA_Blueberry
Community Manager
Community Manager
@balddonnie wrote:
Being a retired old guy who has very little he can do when the snow flies in the upper Midwest this whole thing has been more than disappointing. For weeks I have been unable to get resolution, just the run around. Now I find out that you were on break? The whole team is unavailable to address an issue when this kind of thing happens? I know this is not life or death but what ever happened to customer service? In reading the other responses, it seems you guys are all about jacking users around, especially when you want to make money and force an upgrade for a game. If this is the case that is not only wrong and immoral, but should be criminal. Your hoping that anyone who may be experiencing this issue had a good end of 2020 is truly a slap in the face and I would greatly relish speaking to your boss. ๐ ๐
I was speaking on behalf of my own personal time, however there was a large amount of others from around the company also taking time off for the holiday.
Every year the Madden team shifts resources to the next upcoming title, so as of right now a mass majority of the staff is working on Madden NFL 21 and 22. Due to a limited staff and the timing of the holiday break, it's unfortunate this issue occurred right at that time. This game's servers have not been shut down so they are committed to ensuring the game's online features are still accessible. I assure you this is being investigated by the personnel capable of correcting this for Madden 18 servers. I know everyone is staying safe playing more games indoors and in some parts of the United States (or even the world) the weather is forcing us indoors too. I'm sorry it's stopped you from connecting with others online when we need games the most.
I'll update the post as soon as I hear more on this issue. Thank you again for your patience.
While I appreciate the response to my comment it does not explain the length of this outage. I find it difficult to believe that this would go unresolved for such a long period of time had the proper people and/or other resources were directed at it. This does not even address the issues I had with online chat and EA reporting my problem as resolved not once but twice, when in fact it has not been resolved. So while you have what you may see as a viable answer to my concerns it is by no means acceptable customer service. Hopefully the proper resources are being focused on this concern and in my opinion and given the length of the outage I further hope this becomes a priority.
Thank You for the update.
- EA_Blueberry
@clttiger17 wrote:
Thank You for the update.
Can you try connecting to your franchise now? There were some changes recently made.
Still getting same error message.
- EA_Blueberry
Thanks for getting back. What is your Gamertag?
- @EA_Blueberry Cltiger17
Warning The requested league is temporarily unavailable. Please try later. We apologize for any inconvenience.... same message we have been getting for weeks.
And if it matters my gamer tag is RM1SS
This is obviously a global issue. Im not sure why EA is playing this gamertag nonsense. This issue started when you pulled down your servers on Dec 17th to fix a franchise issue with the new game. I suspect you haven't brought the Madden 17 server back up where all our cloud franchises are stored and that's what this idiocy is continuing.
So what kind of compensation is EA offering for this extended outage? Who is going to make a partial refund for my Xbox gold membership because I can't access the one and only thing I use it for?
- @balddonnie Exactly I bought the gold membership just to play franchise and I canโt even play it. I need compensation!
What's the update today?
...today is national shortbread day, they might be off again.
Funny, sad and maybe true, but still funny....
Ladies and Gentlemen - This is what EA thinks about us as a group of people who have not purchased their latest edition....
A post regarding Madden 21 - Tomorrow's #Madden21 Title Update includes numerous Commissioner improvements, including: โข Undo FA Signing.
Hmmmm, yet no update for the rest of us? I challenge a person with some clout over at EA to address what is going, maybe our Community Manager's bosses boss. But alas, we are just 3rd rate customers in their eyes and they really don't care about us. They made their money off of us when purchased our version of the game and if want to have franchise play we will be forced to buy 21' or just walk away.
- @balddonnie Has anyone called? WTF? This has been an issue for several weeks, Iโve read through this entire thread and we still have no answers?
I've called and all I heard was "We are aware of the problem, they are working on it" and then they sent me a link to this thread... That is the end of it.
- EA_Blueberry
The team made an attempt to try and address it and it unfortunately did not stick. I asked for the Gamertag so they're able to use it as a reference for future testing. Thank you for hanging in there a bit longer for us, rest assured it's still being look into!
- @EA_Blueberry So what exactly is the issue thats broken?
My bet is that they had our save files tied to madden 15/16 and when they deleted those they deleted madden 18s or just a bad delete query that hit 18 as well
Regardless, blueberry and his people really are putting in minimal effort...
Any update today on the Madden 18 cloud franchise?
- From Madden Direct... Server Maintenance on Thursday, January 7th at 6:00AM ET. ๐All online franchise modes will be offline until maintenance is complete
Fingers crossed!
Any update from the Server Maintenance
