Forum Discussion
@EA_BlueberrySorry to hear what you're going on at your home. And your first couple of paragraphs would be fine if you were just a mod on a random forum. But you're a paid community interface and if you are going through all of these things then it is best for EA as an employer to give you the time off you need. Which seems to be the case with your new schedule.
However, EA owes it to us as customers to assign another individual who can communicate with us on a more regular basis. They also owe it to us to bring in additional resources to work on this bug if not 24/7, then at least 8 hours a day. We know that they haven't done the former and we're pretty certain they're not doing the latter.
Again, if the franchises are irrevocably lost we deserve to know that as well to not waste our time anymore on these boards, or our money on any future EA games.
Ill tell you....if in my job we had customers that weren't getting answered and i was the customer service person responsible and just disappeared for days on end to only periodically post a useless update with no info, i would get fired. No one is here to learn about your personal life...no one received this game for free...we arent all buddies, we paid your company for a product and the product isnt working due to something your company did. You have blocked all attempts to get management involved or provide members with a structured and detailed update. Its no been two months! This is beyond ridiculous so stop the lies and get someone involved that knows whats going on and get this fixed.
- 4 years ago
@ThorVader it's a mystery now because where ever you talk to EA no one as any answer apart from it's being looked into and when you try to complain about service on here they can't comment or that's not their department it's all one big joke now
- 4 years ago
It is absolutely amazing how often we get ghosted in this thread. They’re for sure just hoping we forget about it and go away. Nevermind some of us have franchises we’ve been playing with friends as a way to keep in touch for 3 years. Terrible way to encourage me to go back to buying games. Stopped buying after 18 because of the changes to franchise mode...and what’s the point of buying another one if they can flip a switch and ruin it and then not tell you what happened and leave you hanging?
- 4 years ago
I keep coming back to the ridiculous premise that they cant solve a simple tech issue on their own game after 2 months