Anytime I play H2H I get the message "Connection to peer lost" and I get a loss. This happens right at the start of the game, I don't even get to choose a kick off play.I am on PS4. I have assigned my Ps4 a manual IP and I have gone into my router settings to enable DMZ for that assigned IP, which should open every port needed for online H2H to work without any latency or packets lost on my end.What the hell is going on? Why can I not play any H2H game without getting kicked?

I am experiencing all of the same things along with everyone I know who plays this game. Me + 6 others experience “connection to peer has been lost” or “lost connection to EA madden servers, this game will not record as a lost” HOWEVER, it records it as a loss. I do not want to even play this game anymore, neither do any of my friends just knowing that we are going to work up a 6 - win, just to lose. This needs to be fixed, this has not happened to me this much in any other madden game ever. Disappointed.

Thanks for the generic and scripted reply. Yes I've tried all of these basic troubleshooting steps that I found when I searched for a solution on Google 7 days ago.I didn't figure you guys would have a solution. To those doing Google searches in the future for a resolution, it seems like this is a result of playing on WiFi, which through my research has been an ongoing issue for the Madden franchise for multiple years.Maybe the Development team will get this figured out with future adaptations of the franchise Their still in their infancy with only 30+ years of experience. /s

I have this issue on over probably 40% of the head to head games i play, I can be winning with 10 seconds left... lost connection and get the loss. Also alot of time I dont even get to kick off get the disconnect and the loss. Love the game but starting to become huge issue.

@Guitarkore That doesn't sound like fun at all to me, let's gets this fixed.First, do you have Quick Presentation set as your presentation settings? We've detected an issue causing head to head matches to fail when players have changed their presentation settings to Quick Presentation. We're actively working on resolving this issue. At this time, we recommend players do not change their presentation settings. Second, have you tried these connectivity steps below aside from the router adjustments from your end? Basic Connection Troubleshooting https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

@Guitarkore A wired connection is always advised for games over a WiFi connection for a more consistent connection. I know it's not always possible for everyone depending on how setups are in their households though. With millions of other players on different router setups, ISPs, bandwidth speeds, weather, and outside factors there will be reports of disconnections. It's not always the servers and can be addressed through network troubleshooting.Depending on where the router is in the house and the console, if the signal has to travel through multiple walls or people walk in front of the signal path that can potentially cause disruption. Do you have your WiFi on the console set for your 2.4Ghz or 5GHz frequency? Here's a quick rundown on their difference, if you haven't switched yet try that: "The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance. 2.4GHz offers coverage for farther distances, but may perform at slower speeds. Range : how far your data can travel." Are there other devices in the house streaming or downloading at the same time? That can up bandwidth that's being shared. If that's the case, the connection can slow down and more susceptible to disconnections. Let us know if you're interested in troubleshooting this. I've been disconnected before in some close matchups and where I was winning in the 4th quarter in past Madden titles. Luckily, rebooting the network fixes it but I can't imagine frustration where it happens over and over again. We're here to help if you need it.

Madden 20 - Connection to peer has been lost

68 Replies

bluntbearsnbeer
6 years ago
I am beyond agravated. I have over 22 wins and 33 losses, of those 33 losses 20 are from being disconnected. I switched to a wired connection and that allowed me to get my 22 W's... and today i have loss 3 in a row due to being disconnected. I am unranked. I played over 900 games last year and was ranked in the 1900 range. I cannot damage my record anymore. I need a resolution. I have high speed fiber internet just to ensure i have a strong connection for gaming.
What can i do to remove these illegitimate losses or even completely reset back to 0.
bluntbearsnbeer
6 years ago
My current internet speed
JRayza83
6 years ago
I have been playing Madden for many years and never have I invested more time and effort into a game and to see it be so disappointing this year is a disgrace. I just keep getting kicked out of games and having losses dealt over and over again. It will kick me out before the kickoff and give me losses, then will kick me out while winning with only seconds left on the clock and will still give me a loss.....[Removed - CM]
JRayza83
6 years ago
It's really a disgrace and these issues dilute the integrity of the game. #Maddencheating
DFence54
6 years ago
I think patch 1.09 was supposed to fix this..am I wrong? Here it is 8/19 and the disconnects are still happening. People take their win/loss records seriously. This is some BS EA.. I'm taking losses for no reason!!!
EA_Blueberry
Community Manager
6 years ago
@EA_Blueberry wrote:

@Fergy_27

Which game mode are you getting booted from? A loss indicates your connection broke off from the servers first from that match.

Are you up for some quick troubleshooting to see if we can eliminate it for you? Let us know what platform you play on and if you can run a quick UO Trace so we can see how your connection is reaching our servers, we'll get a clear picture on what the root cause could be.

UO Trace Download
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

@bluntbearsnbeers

If you're getting disconnected that often there is something wrong and we need to figure out what it is. The speedtest you posted shows how fast your speed it, but it doesn't show the whole story on how your connection is reaching our servers. That speedtest is to your internet provider, not our servers.

Please run the UO Trace and attach the results here. Most people these days have high speed internet, that's generally not the problem. What is usually the case is a wide ping variance highlighting an unstable connection or severe packet loss. It's not always the user's network either, it might be a server site your connection is pinging along the way to the servers that was disrupted by a storm or damaged due construction.

We're here to work with you if you're up for some quick troubleshooting. Let's find a solution so you can stay on the field and earn those W's. 👍
1beastmode1234
6 years ago
EA fix the servers I can’t play madden 20 without it logging me out of EA
lawn2mow
6 years ago
I have been having the same problem since I downloaded Madden 20 last week. I have contacted EA on four separate occasions and tried four different "solutions". Several of these "solutions" blamed the problem on my hardware. I went through all of the suggested steps anyway. Nothing has fixed the problem, not even the update. Add me to the list of frustrated buyers.
EA_Blueberry
Community Manager
6 years ago
@lawn2mow wrote:

I have been having the same problem since I downloaded Madden 20 last week. I have contacted EA on four separate occasions and tried four different "solutions". Several of these "solutions" blamed the problem on my hardware. I went through all of the suggested steps anyway. Nothing has fixed the problem, not even the update. Add me to the list of frustrated buyers.

@lawn2mow

I see that you've been through some console troubleshooting. Have you tried rebooting the network by unplugging the modem/router for about 5 minutes? This way a fresh connection to the EA servers is establish which can correct any lingering hiccups in the previous link? We have some great steps below that are super easy to go through in about 10 minutes of time that fix lag and disconnections for most of our players. Please let us know what happens, sorry to hear about all the trouble you've been going through.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
xyph1115
6 years ago
Very disappointed in EA servers for Madden this year logs me out in the middle of every game. I'm about to trash the game. Its unfortunate.

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Madden 20 - Connection to peer has been lost

68 Replies

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