Madden 20 EA servers down

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? TiredRaccoon893
Date/time issue occurred Servers been down for over a month
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? I dont have one
Summarize your bug When I start up the game, I get the message "The EA servers are not available at this time. Please try again later" I have tried un-installing the game, resetting my internet connections, and obviously system and game resets.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to connect to the EA servers
What happens when the bug occurs? I can not play anything related to the cloud. From Face of the Franchise, to MUT to connected franchise.
What do you expect to see? I'd hope I can actually play the game again....this is over a month now...
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Fix this please

EA_Blueberry
6 years ago
@Bups58

Are you still having some trouble connecting to the servers? There hasn't been any downtime aside from scheduled maintenance we have for a short period of time on Thursdays.

Here are some basic steps I recommend first. Let me know if they don't work.

Reboot the power to the modem/router

Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

13 Replies

EA_Blueberry
Community Manager
6 years ago
@Bups58

Are you still having some trouble connecting to the servers? There hasn't been any downtime aside from scheduled maintenance we have for a short period of time on Thursdays.

Here are some basic steps I recommend first. Let me know if they don't work.

Reboot the power to the modem/router

Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
dizzybananas
6 years ago
Hi, thanks for providing all the help you do!
I am also having this same exact issue. When i play offline, I never have a problem in game play. However, when i play on (exhibition, online franchise, MUT, etc.), early into each game, I always get an error stating "You must be signed in to Xbox Live and the EA servers in order to access the online features of this title. Please check you Ethernet cable. You will be unable to access any online features until you sign int to Xbox Live and the EA servers again."
This being said, I don't have any connection problems on any other game so I know that it is something with the EA servers.
I tried clearing the MAC address, restarted my xbox, as well as unplugging the router.
I use WiFi for internet and as I stated previously, I don't have any problems on any other game.
Please let me know if you have a solution - thank you in advance!
EA_Blueberry
Community Manager
6 years ago
@dizzybananas

Do you have Xbox Live Gold and/or playing it via game share? (Setting console as home)

Are you able to test to see if you can connect to our servers by going wired with an Ethernet cable to see if we can pinpoint a potential issue with the WiFi connection?
hitmancam222
6 years ago
Im having the same problem it keeps saying "Our servers cannot process your request at this time. Please try again later."
EA_Blueberry
Community Manager
6 years ago
@hitmancam222

If this is happening when you're attempting to play something within MUT please try the steps we've provided here: https://answers.ea.com/t5/Bug-Reports/Ultimate-Team-Error-Servers-cant-process-your-request/m-p/8390434#M3930

If you are getting this error when you're playing online in all types of modes please contact our Support team as soon as possible if these connectivity steps below don't help fix this for you. Sorry to hear about the trouble, keep us updated on the results so we know what worked and what didn't.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
fabiofuendav10
5 years ago
@hitmancam222 Me too I have the same problem
drewdude523
5 years ago
I am having trouble trying to get into MUT i can do anything else just not ultimate team this has been happening foe the past few days and i don't know what to do
Sloppy210
5 years ago
@EA_Blueberry I have wired connection and have reinstalled the game it worked for a couple of hours and then same server connection issues.
EA_Blueberry
Community Manager
5 years ago
@Sloppy210 Just to be clear so we have all bases covered, did you try all the steps from the two replies I posted above?
wowzzier360
5 years ago
@hitmancam222 wrote:
Im having the same problem it keeps saying "Our servers cannot process your request at this time. Please try again later
Did you ever figure this out?