Madden 20 not connecting to the ea servers

Hey @mplsghost. 

Let's take a look and see if we can get you back online. Which system do you play on? Have you been able to try any sort of troubleshooting steps at all since this started happening? 

/Kent

I play on PS4. It’s been a little more then a week of it doing this. I’ve tried every troubleshooting method that EA has requested. Including deleting and reinstalling Madden.

I double-checked the server status for Madden 20, and it looks like everything is up and running at the moment. Something is definitely blocking you from getting connected, so we'll need to narrow down what that might be. 

When you have a chance please start with the basic connectivity troubleshooting steps over at the EA Help website. I'd also recommend taking a look at the PS4-specific steps as well when you're able. If you still can't connect after that let me know. 

/Kent

I was seeing the same the same thing with the servers. I’ll double check everything when I have a minute and I’ll get back to you. Thanks.

It’s been almost three weeks now and I still can’t stay connected. It kicks me out of games. P2P and the solos. I’m growing very frustrated as I’m missing out on a lot of game play and promotions.

Would you mind updating your PS4 to use a different DNS server? The DNS is basically the address book your device uses to determine how it makes its connections over the internet. Sometimes changing to a different DNS can help with connection issues like this. 

To update the DNS on PS4 go through the following steps: 

1. Go to the Settings menu on your PS4 > Network > Set Up Internet Connection > Choose wifi or LAN cable depending on what you're using. 

2 Select IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

3. Enter the Primary DNS as 8.8.8.8 and the Secondary DNS as 8.8.4.4

4. Confirm these selections then select MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know if you're still unable to connect after that. 

/Kent

Hey Kent, still not staying connected to the ea servers. Starting to feel like I’ve been waisting money on Madden. There where minor issues last year and the year before that resolved after about a week. This is pretty much taken the zero chill promo away from me. I get booted from the server 95% of the time and most of those are in the middle of p2p game play. I’ll open a pack and get kick off the server. Which is not only frustrating for me, but it’s got to drive the people who are unfortunate enough to get paired with me crazy. Running out of options. Every other app or game plays just fine. NO hiccups. 

@jra100908 I can understand the feeling. Disconnections get pretty frustrating when they keep happening over and over again. What sort of troubleshooting have you been able to try on your side so far? 

/Kent

Sorry, I didn’t realize that my roommate had signed into my ea account. The whole previous conversation was about this account: jra1725. I’ve tried everything. Reinstalled madden and the ps4 system. My internet works just fine. It just keeps telling me I’ve been disconnected to the ea servers every time I sign in. Maybe I can play for ten minute, maybe I can open a pack, but most of the time it takes six or seven tries to connect.

Do you have access to a PC on the same network that your PS4 is using? If so, can you try running a UO Trace for me? That will give us a detailed look at the connection between your console and the servers, so if anything is happening along the way we should be able to spot it. 

For more info on how to run the test check out the Connection Troubleshooting article over at the EA Help site. The results will show your IP address, so if you would prefer sending them to me in a private message that would be fine. 

/Kent