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XXXBENTACION666's avatar
XXXBENTACION666
7 years ago

Madden 20 On Xbox Crashes Consistently

I pre-ordered Madden 20 on Xbox One. I’ve uninstalled and reinstalled it twice and it still keeps crashing any time I play online or when I play MUT and try to start the team up and do the first chal...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@nbamaterial8 

You've cleared the game saved data right?

I've seen players find success after changing the DNS on their console to either Google's or Cloudflare's. Does the game crash on you if you set your console to the home console and play under a different Gamertag, this way we can determine if it's account based?

nbamaterial8's avatar
nbamaterial8
6 years ago

I’ve done all that several times. Only thing left for EA is to issue refunds. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @nbamaterial8 Please contact our Support team as soon as possible so we can help get you back into the game without it crashing. Our Social Advisors can be reached on Twitter at EA Help.

    https://twitter.com/EAHelp

    I'm sorry all the steps we tried didn't work out. We can keep going if you're up to the challenge. Refunds must be processed by the retailer in which you purchased the game from, but at this point I feel like the best way to get this fixed is to have someone take a deeper look at the account and through advanced troubleshooting.

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