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R2B2SW's avatar
R2B2SW
5 years ago

Madden 21 EA Play Trial won't connect to EA Servers

Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? rbprime2008 Date/time issue occurred 11/16/2020 noon Wh...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@R2B2SW 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

R2B2SW's avatar
R2B2SW
5 years ago

but hey if EA doesnt want me to buy their game thats fine. audios

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @R2B2SW 

    You say you're trying to play Franchise Mode. I assume you mean Connected Franchise or is this happening when you first try to load into the game? A couple other things to try are restoring the licenses. Those instructions are here. Also, try rebuilding the database with these steps.

    • R2B2SW's avatar
      R2B2SW
      5 years ago

      Well nothing works? No matter what I’ve done it won’t work??? I’ve hard rest, unplugged console and modem, changed dns, restored license, and a few other things..it shouldn’t be this hard

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @R2B2SW 

        Try deleting everything Madden 21 related off your console. Then, go to playstation.com and try downloading the game from there. You should see an option for the trial and can push it to your console.

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