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R2B2SW's avatar
R2B2SW
5 years ago

Madden 21 EA Play Trial won't connect to EA Servers

Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? rbprime2008 Date/time issue occurred 11/16/2020 noon Wh...
b123warner's avatar
b123warner
5 years ago
@EA_Aljo Yes trying to play on ps5 through the ea play trial and it says 'Ea servers are not available at this time" followed by 'you must be connected to the ea servers in order to play the madden nfl 21 free trial. We will now attempt to reconnect to the ea servers'.

I'm unable to play any mode from here. None of the options work
b123warner's avatar
b123warner
5 years ago
@b123warner And i have Uninstalled/reinstalled multiple times including from playstation.com, reinstated the licenses, even deleted my saved data off of the console and its still not working
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @b123warner 

    Try using alternate DNS servers with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

  • b123warner's avatar
    b123warner
    5 years ago
    @EA_Aljo Still no look when changing dns servers
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @b123warner 

    Unfortunately, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @b123warner 

    You're very welcome. If you find a solution to this, can you update here? This has been a very frustrating one to try to resolve.

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