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R2B2SW's avatar
R2B2SW
5 years ago

Madden 21 EA Play Trial won't connect to EA Servers

Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? rbprime2008 Date/time issue occurred 11/16/2020 noon Wh...
b123warner's avatar
b123warner
5 years ago
@b123warner And i have Uninstalled/reinstalled multiple times including from playstation.com, reinstated the licenses, even deleted my saved data off of the console and its still not working
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@b123warner 

Try using alternate DNS servers with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

  • b123warner's avatar
    b123warner
    5 years ago
    @EA_Aljo Still no look when changing dns servers
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @b123warner 

    Unfortunately, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @b123warner 

    You're very welcome. If you find a solution to this, can you update here? This has been a very frustrating one to try to resolve.

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