Madden 21 error head to head
Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? Narleemoney Date/time issue occurred 11/14/20 What type ...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, everyone.
We've alerted the team about this and we'll need to gather some quick details to aide them. Please reply back with the following:
- Gamertag/PSN ID
- Platform you play on (XB1/PS4/PS5/XB1S/X)
- When you attempt to matchmake what error do you get?
- Are you able to successfully play after restarting the game?
Thank you for the help in advance!
Hello EA Manager,
I am so frustrated with this year's game due to the fact that when i play h2h, the game briefly pauses and an error appears on screen reading: "Connection to peer has been lost". I literally have done EVERYTHING in the book . I have unplugged everything, reset my modem, I bought an ethernet cable, deleted the reserved space, and NOTHING WORKS! What can you guys do to fix this problem?
Sincerely,
Unhappy madden player
- EA_Blueberry
Do you have a PC/laptop so a UO Trace can be ran? This way we can see how your connection is reaching our servers. Any way you can run the trace route in the same location as your console and direct message me a screenshot of the results? I'd like to see if there is any packet loss and wide ping variance.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Hey,
I ran the test. I attached the results to the thread.
- EA_Blueberry@jennylove9185
Hey there. I removed your UO trace since it had your IP address shown in it. Your average ping was well over 100ms which will cause desyncs, lags, and disconnections. It happens at this IP address (64.125.25.122). I recommend contacting your ISP for them to review the path your connection is taking to resolve the high latency.
