Forum Discussion
- EA_Blueberry5 years ago
Community Manager
This is rough to hear, I'm sorry it's repeatedly starting over for you all.
Which platforms do you play on and an important question I want to ask is whether you have anything plugged into the console, such as an external hard drive, controller charging dock, or any other device.
Have you all tried anything to fix it from your end so far, like re-installing the game?
We'll help troubleshoot this with you to find out what's causing it to happen. We're not aware of any impact to a widespread amount of players, so I'm confident this can be fixed through hardware troubleshooting.- 5 years ago
My face of the franchise deletes every time. I get done playing it at night, I wake up and try playing it and my player is deleted. This is happening to everyone I know, y’all need to fix this
- EA_Blueberry5 years ago
Community Manager
@EA_Blueberry wrote:
This is rough to hear, I'm sorry it's repeatedly starting over for you all.
Which platforms do you play on and an important question I want to ask is whether you have anything plugged into the console, such as an external hard drive, controller charging dock, or any other device.
Have you all tried anything to fix it from your end so far, like re-installing the game?
We'll help troubleshoot this with you to find out what's causing it to happen. We're not aware of any impact to a widespread amount of players, so I'm confident this can be fixed through hardware troubleshooting.@Phillyrhp97 I'm willing to help if you're able to provide me the info above. This is fixable.
- 5 years ago
@EA_Blueberry wrote:
@EA_Blueberry wrote:This is rough to hear, I'm sorry it's repeatedly starting over for you all.
Which platforms do you play on and an important question I want to ask is whether you have anything plugged into the console, such as an external hard drive, controller charging dock, or any other device.
Have you all tried anything to fix it from your end so far, like re-installing the game?
We'll help troubleshoot this with you to find out what's causing it to happen. We're not aware of any impact to a widespread amount of players, so I'm confident this can be fixed through hardware troubleshooting.@Phillyrhp97 I'm willing to help if you're able to provide me the info above. This is fixable.
I've done this on both current gen and next gen its deleted my Face of the Franchise 3 times in total
- 3 years ago@EA_Blueberry P25
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