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Austin3363's avatar
Austin3363
5 years ago
Solved

Madden 21 Next Level Edition

Just purchased and downloaded Madden 21 Next Level Edition. It had said in the description I’d receive 6 90+ MUT players and I have not received them.

  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @big_jent12  @Austin3363 

    When you go to My Games & Apps>Highlight Madden NFL 21>Select Manage Game>Do you see any content waiting to be installed?

    If not, please contact our Support team at Help.EA.com or on Twitter. Be prepared to provide a Proof of Purchase of this from your PlayStation / Xbox purchase history. They will be able to add this pack to your account.

    I'm sorry for making you go an extra step, but these players are totally worth it and I don't want you to miss out on them. They'll give your team a much needed immediate boost. 

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

6 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Austin3363 

    Can you take a screenshot of this promo offer and post it here for us? Is this from the PlayStation or Xbox store and what region are you from?

  • Austin3363's avatar
    Austin3363
    5 years ago

    I’ve seen it on both Xbox and the PlayStation marketplace in their description.

  • Austin3363's avatar
    Austin3363
    5 years ago

    I am also in California so the United States region I guess. The problem I have with this is I literally bought this version cause it was supposed to include those 6 players. I could have bought the normal version for $30 and it would have had the free next gen update. Instead I bought the $70 version of the game.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @big_jent12  @Austin3363 

    When you go to My Games & Apps>Highlight Madden NFL 21>Select Manage Game>Do you see any content waiting to be installed?

    If not, please contact our Support team at Help.EA.com or on Twitter. Be prepared to provide a Proof of Purchase of this from your PlayStation / Xbox purchase history. They will be able to add this pack to your account.

    I'm sorry for making you go an extra step, but these players are totally worth it and I don't want you to miss out on them. They'll give your team a much needed immediate boost. 

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • BIGJACKF6's avatar
    BIGJACKF6
    5 years ago

    That’s what it says in the description. And I’m from Australia 

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