madden 21 online head to head bug

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? ewatkinsfpm
Date/time issue occurred 11/13/2020 at 2:05 AM
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug When going to play a head-to-head match, either the player searching screen shows zero players searching or online, or when there are player searching and players online shown, the estimated weight screen continues to run the clock up beyond the estimated wait time (example, :20 estimated wait time but clock is running beyond 3 mins).
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Go to online Head to Head mode and look at the player searching screen.
What happens when the bug occurs? Sometimes there are numbers showing but most of the time it will say zero player searching or online. Once you select the game to connect with another player, you will see the estimated wait time will not work.
What do you expect to see? I expect to see the game connect to another player and being able to play an online Head to Head game.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
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