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@spartan_elite140 @mfw2killa
Okay thanks for confirming.
So we are definitely aware of some crashing and saves not loading for Franchise but when players generally experience an issue where the game crashes or dashboards them right away when they play the game or navigating menus it tends to be corrupted files, software update, or hardware issue.
Are you using an external hard drive for your console (regardless if it's for Madden) or have any devices plugged into the console at the moment?
Can you let me know what steps you've tried on your end to fix it? Reinstalls, factory resets, etc?
I have storage connected, but I don’t have it currently installed. I will install it again and make sure it’s on the Xbox storage as I don’t remember where it got installed on. I had tried to uninstalled the game and delete all the files but I didn’t have much as I haven’t played since launch.
- EA_Blueberry4 years ago
Community Manager
@spartan_elite140 wrote:
I have storage connected, but I don’t have it currently installed. I will install it again and make sure it’s on the Xbox storage as I don’t remember where it got installed on. I had tried to uninstalled the game and delete all the files but I didn’t have much as I haven’t played since launch.
There is an option to designate post updates to the same storage I recommend installing it to the internal with the external detached and make sure no files are on the external for Madden. Make sure you assign post installation updates to internal storage.
- KingBryantIV4 years agoSeasoned Newcomer
My game is immediately crashing whenever I try to play a franchise match. It goes straight to dashboard once I choose settings and start a match
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