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@DougSephiroth I recently got Madden 21 on Game Pass, so I'll be trying to get this file and will tell you if it works or not.
Wanted to reach out one more time to see if you were able to fix this.
Thank you in advance for any help you can lend others here on the forums,
- Blueberry
- Anonymous4 years ago
Greetings, @EA_Blueberry
I also encounter this issue on PC, Origin version. The title softlocks during the loading screen or when I pick a play; 50-99% repro rate. I'm playing with an Xbox controller. I'm mostly playing Solo Challenges and Solo Battles. No crash dumps or logs, just a softlock.I can't try the suggested fix since I don't own Madden 21.
- EA_Blueberry4 years ago
Community Admin
@Anonymous
Can you double-check your Windows updates to see if you have any software to install. Please do the same for your AMD card via AMD's website.Do you run dual monitors? Some players have been able to run the game by disabling one of the monitors. I have seen that work for other games too. Can you at least try that to test and see if that could be the cause of it here?
- Anonymous4 years ago
@EA_Blueberry, thanks for the reply.
All drivers, including the GPU, and Windows, are up-to-date. I have only one monitor. I literally tried everything:
- uninstalling and reinstalling Origin and the EA App;
- uninstalling Madden 22 and installing & running it via Origin and EA App;
- plugging the controller after booting the title;
- switching the Graphics to low and DirectX to 11/12;
- installing the title on a different partition;
- running Origin, the EA App and the title as Administrator.
I ran out of options. I'm not sure if the softlock is due to the Xbox 360 controller. A few minutes ago I just encountered the softlock again during a Solo Challenge, after selecting a play. If it matters, I can play FIFA 22, with the same controller, without any issues.
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