Madden 23 - 12/25 Present Packs Update

Hello Madden Community! 

We hope you all have had a wonderful holiday season so far. We worked with the live service team to get a full understanding around what happened with presents on 12/25.

From the Developers: When presents were first made available to open, it was discovered that they were incorrect. We learned that users still had all the proper inventory of presents and the proper content, but the names and images were incorrect. Meaning when they had earned an "Unfinished Business Pack" that should reward a Tom Brady item, on Christmas morning, that pack was misnamed "Legends Pack" but still awarded the Tom Brady item properly.

Around 6:20 PM an update was rolled out in an attempt to correct this, but corrected the wrong thing. Instead of updating the pack names and images, some of the contents of these packs were changed to mismatched pack names. This update was live until approximately 8:10 PM. This resulted in cases where, in the example above: the "Unfinished Business Pack" now had the correct image and name but was instead awarding a Legend instead of the Tom Brady item it should have.

At approximately 8:10 PM, the prior update was rolled back, reverting to the previous state where all of the contents of the packs were correct to the collectibles that people had, just with wrong images in some cases. Near 8:40 PM, the names and images of the packs were corrected to match both the original collectibles and the pack images.

As a result, between the times of approximately 6:20 PM and 8:10 PM, users were awarded content that did not match the content they had earned. This resulted in some packs awarding significantly higher value and some packs awarding significantly lower value. For the packs in the 6:20 PM - 8:10 PM timeframe that granted lesser value, a makegood for the correct content will be made once the team is back in the studio. In addition to the makegood for impacted users, all users that log into MUT will receive an additional large present.

Stay tuned to @MaddenNFLDirect for details about the makegood.