Forum Discussion
EA_Aljo
Community Manager
3 years agoOut Twitter/Facebook support can take a little longer, but they also provide excellent help. If you don't want to go that route, try either requesting a callback or starting a chat. You can see my previous instructions for help with that.
3 years ago
@EA_Aljo I paid for early access an was unable to get any of the things that I paid for. How do yal plan on compensating for this?
- EA_Aljo3 years ago
Community Manager
If we have any news on compensation, you'll see an update in-game and/or on our official channels.
- 3 years ago@EA_Aljo Thank you. Have you been able to find out about a mass notification about what is going on as well? It would really help to settle the commotion. I know it's tough dealing with gaming because it's s mathematical anomaly of a task. But do you have any information on them letting everyone know that things are down?
- EA_Aljo3 years ago
Community Manager
If we have any news on mass notifications, you'll see that on our official channels.
- 3 years ago@EA_Aljo The issue with the game is in its coding. There are coding errors that need to be resolved which calls for a massive reboot in the games system. To semi-fix it, you have to delete the game an re-download it. That causes all the new updates from where they are fixing the coding to be loaded up in the the games memory. Now the down side of that is until the games coding is completely fixed; once you turn the game off, or you disconnect from the internet then the error will re-occur. So the best thing at this point is to let the public know to simply continue to have patience an that you all are working as hard as you can to get the issue rectified so that they are not in such a disarray. Then let them know about the game rebooting once more work has been done to fix the internal coding errors so that you don't re-aggravate them with this issue. Only other thing that will have to be decided is compensation for all those who pre-order an early access for the game, because they've been unable to receive any of the perks for their pre-order which is unfair. It's like paying extra money to get the standard version of the game, an when you try to play it doesn't even work.
- 3 years ago
@EA_Aljo wrote:If we have any news on compensation, you'll see an update in-game and/or on our official channels.
I was able to load in and play ultimate team but I don’t have any of my pre order bonuses