madden 23 - Must be signed in to access online features

Hi @Team_Rose1236 The message itself is a general connection one that can have multiple causes. When you have a moment can you try the following steps?

• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open you're PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database
• Clear your PS4/PS5 cache:  
  • Press and hold the PlayStation button on your controller.   
  • Select "Turn Off PS".   
  • Let the PlayStation fully power down and wait for 30-60 seconds.  
  • Restart the PlayStation.  

If you continue running into this error would it be possible to get the following? 

Date/time issue occurred:

What were you doing when it happened?

What was the last action you completed before it happened?

How often does the bug occur? 

Steps: How can we find the bug ourselves? 

Also, include any troubleshooting, Screenshots/Clips you might have: 

None of these have helped. 

the last thing I did was play a game on Saturday around 1:30pm est and since then I haven’t been able to play. I’ve tried to play since Monday around 4pm est.This happens in every game mode possible. When I try to play face of the franchise and load into the team select it doesn’t let the controller move to a team and doesn’t let me start the game. Online modes say I am not connected to ea and anything offline says the servers cannot process what I’m doing. Was able to play for a few days after it released and now this. Starting to feel like a waste of money since now I’m not going to be able to get Trevor Lawrence and a bunch of other times rewards cuz I can’t play 🙂.Not understanding how I can pay for a game and not even play it.

Best thing I can say is go get your refund PlayStation is refunding me now , ea isn’t helping they don’t know what to say other then be patient 

Welp PlayStation won’t give a refund they said ti call EA back for a refund cause it’s there fault 

Called EA again they said they will not refund me and they hung up the phone on me 

I have tried everything possible and if there is more that is more technical I am screwed because I am technically not good at all with electronics. I barely can set my ps5 up, so when there is all the technical terms on what is suggested I am clueless. I just want to play the game and don't understand why we have to be logged on to a ea site just to play the game. None other of my sports games have multiple places to login to just to play.

This is getting old real quick. Still can’t play. Still getting servers can’t connect and unknown login error. I don’t understand the issue. What are all the server maintenance hours for if not to fix this problem!? 

Called EA again the solution they gave me worked , you have to switch your internet connection to another source like a hotspot go into madden login in to ea servers , it to me two try’s and it logged in then go back switch to your primary WiFi you use then go back into madden and hit log in atleast twice and you’ll get in 

@EA_Aljo  and @all

The bug is in the “Quick Resume” feature. If you start the game and a small black window in the top right appears that says Quick Resume, you will experience connection issues to the EA servers. I imagine there’s some sort of network handshake that fails in this Quick Resume feature, Aljo please forward this information to the technical debug team so they can focus their efforts properly.

To fix this issue on Xbox Series X, I went to the Xbox Home Screen, on the Madden 23 game icon I pressed start to access a menu and pressed “Quit”. When I restarted Madden 23 after that, I have had a 100% connection success and have been able to play my Franchise save again. The Quick Resume box in the top right does not appear when I am able to successfully launch the game and connect to EA servers.

What’s up peeps. I’ve been watching this chat since the beginning. Tonight is the first time I’ve been able to get into the game since I got it night on night one. I did a hard reset on my Xbox series x but picked the option to keep all of the games and apps. It worked the first time I opened it after that. Not sure why but give it a try. 

Still the same issue on PS5. I have tried all the solutions offered. Haven't been able to access any online modes in the week I've had the game.