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FinesseUF's avatar
FinesseUF
3 years ago

madden 23 - Must be signed in to access online features

When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still ...
madden nfl 23
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @Team_Rose1236 The message itself is a general connection one that can have multiple causes. When you have a moment can you try the following steps?

  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database
  • Clear your PS4/PS5 cache:  
    • Press and hold the PlayStation button on your controller.   
    • Select "Turn Off PS".   
    • Let the PlayStation fully power down and wait for 30-60 seconds.  
    • Restart the PlayStation.  

If you continue running into this error would it be possible to get the following? 

Date/time issue occurred:

What were you doing when it happened?

What was the last action you completed before it happened?

How often does the bug occur? 

Steps: How can we find the bug ourselves? 

Also, include any troubleshooting, Screenshots/Clips you might have: 

adamg7085's avatar
adamg7085
3 years ago

Still the same issue on PS5. I have tried all the solutions offered. Haven't been able to access any online modes in the week I've had the game. 

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