can we please have an estimated date of some sort? we have all been patient enough. i personally have been waiting 8 days since my ultimate team has worked and some have been waiting for longer. are we gonna have to wait another week? months? or is it going to be resolved today? tomorrow?
Community ManagerAll I can tell you is that we're working to resolve this as soon as possible.
even after a game update and ultimate team (the mode we are all complaining about) being locked, i still have no access to my madden ultimate team. this is INSANE how tomorrow will be my ninth day. i was lied to and told Friday it would take 72 hours, and we have gotten no real answers. where is the communication with the community as well as the bare minimum of respect for the people who play your game. @EA_Aljo
obviously this isn’t going to be fixed. you are not a multi billion dollar company, with loads of money and means of fixing issues, and just leave issues that people are complaining about in the game for over a week. my best guess is they have no clue what they did wrong, or honestly they may have not even looked because we all know its a simple fix on their end
Community ManagerIf it were a simple fix, it would have been resolved by now. I definitely get the frustration, but this isn't the easy fix everyone thinks. We want you all back in the game as soon as possible and are doing all we can to make that happen.
Normally when we buy something that isn’t working we get a refund…
The greed from this company will not give refunds. They will claim you need to talk to the retailer. The retailer has a two hour gameplay limit for a refund. I've easily spent double that time trying to fix this issue. It's not fair. They basically took our money and ran with it.
Community ManagerYou can see those instructions in the post above.
As far as linking your account goes, you can find instructions for that here.
im on pc and i am experiencing an issue with madden 23 not connecting to the ea servers even though im connected just fine to my wifi. Any suggestions or answers?
So I can get in and play all of a sudden. Not sure what was fixed. Hoping it stays that way
was it only your ultimate team having issues? or your entire madden?
i just wanna play the game. i’d pay them any amount of money to get into ultimate team
Have the same issue with m23 ps5 wired
for how long?
it is ridiculous how there can be this many people complaining about the game and they are on twitch talking about new card releases but won’t talk about fixing the game and getting people in. they promise a time those new cards will drop oh yea but won’t give us a time we can get in
@Pantidropper6969Issue is there's only a few dozen or maybe hundred of us with the login problem out of the millions who bought the game and are able to actually play. I'm sure they're working on it but the team is focused on the majority who can play and spend more.
if there was a few of us then why are they lying and saying its “hundreds of thousands” and making it seem like its one of the teams main issues
Guys, I just got off the phone with EA and was able to connect. I may have a different issue, however.
I realized my account was NOT linked to my PS5. Basically, I needed to give the EA rep permission to deactivate my account and reactivate it (I guess?). From there, I was able to successfully link my account to my PS5.
Not sure if that helps anyone or not, but definitely make sure your account is linked to whatever console you're trying to play on. That was the root of the issue for me. Hope that helps guys.
And since when is it okay to release a game that is broken? If it's not a simple fix, then REFUND those of us that cannot play the game.
hey so i personally can confirm that this works i do it every time i open the game and so far its worked all you have to do is open the game and if you get the normal error then go to your network settings and connect to your phone hot spot. then what you wan to do is try to reconnect it should work in the first three tries if it doesn't reset your game and you should be able connect and then once you do that open mut or an online game mode then you wan to reconnect to your main Wi-Fi then it will disconnect you and when that happens if you press sign into ea it should say the normal error message and if you try one more time it should connect you.
it sounds like a lengthy process but it takes at most like 5 minutes
I haven't tried it on Play Station though i play on PC so i hope it works across all platforms
Hey!! My husband has been trying to get online since the game came out. What just worked for him is making a new profile on his PS5. When he signed into Madden it tells him that this profile is not linked to EA. He put in his EA information and it worked. I hope this helps
