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General_Ben231's avatar
3 years ago
Solved

Madden 23 Accidentally Put Card Into Set

So basically, I just recently completed a Solo battles game and got my competitive points that gave me 10,000 coins and 25,000 Season XP. I then got a Pro Gameday pack from the season field pass and I'm currently at Level 24. I ended up pulling a Khalil Mack that was an 85 overall and some gold players. I was so excited to sell him for coins since I have a browns theme team and I'm looking to upgrade. Then I went to my daily objectives and decided I should do a set and I chose the 70-71 overall core rookie set. I did the set and right before I pressed redeem I realized Kahlil Mack was in there as the player I was redeeming the pack for. For my daily objectives I obviously got rewarded the coin pack. After that I was freaked out and I instantly went on to report it on my phone but there was constant connection errors so now I'm reporting it on my PC. If you need any more information feel free to ask and look at any account history. The 71 overall Core Rookie plays for the Minnesota Vikings and I can't say his name cause it won't let me submit this if I put his name. I still have the card in my account. If anyone wants to help that would be great. Feel free to take anything out of my account that I gained from that pack and possibly grant me another pack or restore the pack. Also, feel free to take the 71 out of my account which would probably be easier then put the 85 Khalil Mack in my account if possible. If there's any way to see my account history and anyone or me is able to check it that would be great. Thank you to anyone that helps!
  • Hi there, @General_Ben231 

    I'm really sorry, but unfortunately, we can't replace items that are accidentally submitted into sets.

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @General_Ben231 

    I'm really sorry, but unfortunately, we can't replace items that are accidentally submitted into sets.

  • That extremely lame. I just recently went to complete my daily objectives this morning and did my usual gold uniform fantasy pack. Afterward went to place Jason Taylor who I just used “real money” to buy 2 days ago back in the auction house to get LT. ( just removed him from my line up last night for that purpose) and he’s gone. I immediately hit record video clip and go back and watch because I just seen him in my binder. Lo and behold he went into a gold uniform pack !!! Are you serious. I just dropped $149.99 on a store offer to receive him. Why is that even possible??? I have a whole video clip of the event. I just spent $150 on a base uniform only to hear “tough luck”. What a great response to hear for people who have purchased the game since 96 Nintendo and down atleast $1000 a year in add ons that they can’t do anything about it or give a free digital card lol even with video evidence. Awesome company 

  • @EA_Aljo That’s the worst response I’ve ever heard from a companies customer service! I’ve paid $60 for the game and I’ve bought all types of packs, only to get tricked by this bs. I did same thing and added a 95 marshawn lynch in a 70-71 gold core rookie player set.
  • @EA_Aljo Hello I’m having an issue with the Sean’s on of boom I completed the challenges and didn’t receive the last letter M what should I do now ?

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