Madden 23 EA Play Pro Won't Launch on PC
I downloaded Madden yesterday and when I try to launch it it won't even show up. I tried clear cache from both Origin and EA app after I contacted EA Help but still no fix. My PC requirements are bet...
Forum Discussion
Here is the DxDiag result you asked for. About the overlays/anti-viruses, I don't run any overlays other than Origin itself.
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @nfsmastergr apologies for the delayed response, wanted to confirm if this is still happening? If so can you try the following?
- Run the System File Checker tool then Check for Windows and GPU updates
- Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving
- Disable Origin in-game overlay and any other running overlays
- Close any running anti-cheat, ensure any AV or security software allows Origin and Madden to run and save files
- Repair via the Origin client
- Ensure only Origin or EA App is running at once
- Clean Boot
- @Jpease1972 If you are still running into this as well try the above, if you keep seeing it crash at launch can we get a DxDiag?
DXDiag attached
- EA_Illium
Hi @Jpease1972 We've had a few recent changes with Madden 23, wanted to confirm if the game still has issues with launching from Origin? If so can you test if this happens on a new admin account on the device?
Created new admin account. Same issue. Origin minimizes, nothing for about 15 seconds, then origin pops up again and the play button is available. I have also tried launching directly from the madden23 exe file.
BTW. Game runs fine on my laptop under the same account.
