Madden 23 EA Play Pro Won't Launch on PC
I downloaded Madden yesterday and when I try to launch it it won't even show up. I tried clear cache from both Origin and EA app after I contacted EA Help but still no fix. My PC requirements are bet...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @nfsmastergr apologies for the delayed response, wanted to confirm if this is still happening? If so can you try the following?
- Run the System File Checker tool then Check for Windows and GPU updates
- Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving
- Disable Origin in-game overlay and any other running overlays
- Close any running anti-cheat, ensure any AV or security software allows Origin and Madden to run and save files
- Repair via the Origin client
- Ensure only Origin or EA App is running at once
- Clean Boot
- @Jpease1972 If you are still running into this as well try the above, if you keep seeing it crash at launch can we get a DxDiag?
DXDiag attached
- EA_Illium
Hi @Jpease1972 We've had a few recent changes with Madden 23, wanted to confirm if the game still has issues with launching from Origin? If so can you test if this happens on a new admin account on the device?
Created new admin account. Same issue. Origin minimizes, nothing for about 15 seconds, then origin pops up again and the play button is available. I have also tried launching directly from the madden23 exe file.
BTW. Game runs fine on my laptop under the same account.
- EA_Illium@Jpease1972 To confirm do you have an AV or other security software that may be running on both accounts on the device?
Whatever runs with Win11 on both laptop and PC.
