Madden 23 freezing all game modes PS5

I was hoping that this issue was unique to me given what I experienced with Madden 22 but it is disheartening to see the issue affected many other players. Despite that the issue remains unresolved. It is also frustrating that not a single EA sports representative has offered any solution or even commented on this thread. The generic trouble shooting steps do nothing and they offer no support beyond that. I have purchased and played every single madden since 2001, this will be my last. I’m going to fight for a refund and I will not be returning to this game. Bugs and issues with the game are to be expected, but the total lack of effort and communication for the Madden team is disgusting and unacceptable.