Madden 23 freezing all game modes PS5

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@bretth801 wrote:

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? HBTFDawgs
Date/time issue occurred Since August of 2021
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Only one particular game franchise crashing- only in gameplay (PS5 version only) My PS5 has ran smoothly since I purchased December 2020 except for running one particular game. Last year I pre ordered digital version of Madden ‘22 and everything worked fine in the menus, but as soon as it got into actual gameplay, the game would freeze, crash, and show CE-108255-1. The OS still works and the game audio is still working before crashing. The crazy part is that the PS4 version worked fine. I even tried to buy the disc version to no avail. My warranty was expired so I settled to play the PS4 version. Fast forward a year later and I ignorantly thought it was a fluke since I have played numerous games with zero issue since. I once again pre order Madden ‘23, and it did the exact same thing. I can’t even get through the epilogue game you have to play to open the main menu. It freezes as soon as gameplay begins. Only this game. I did all troubleshooting from settings adjustments, changing monitors, different cables, reinstalling software, rebuilding database, reinstalling the game, all the way to removing the fan and cleaning with compressed air. I read a few posts about issues stemming from clogged PSU, but most of them had their entire systems crashing. Since it’s one game, it has happened in consecutive years, and it happens on other consoles, I’m 100% convinced this is an EA/EA Play account related issue.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Enter any form of Madden (PS5 version) gameplay
What happens when the bug occurs? Game freezes with audio continuing, PlayStation OS still functional. Eventually crashes and asks if I would like to report.
What do you expect to see? Someone wake up and do something. I shouldn’t have to settle for the ps4 version. 

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Just wanted to check in for my now “annual” report. Madden 24 is doing the exact same thing. Set my user settings when first launched and as soon as it opened up the initial practice drills, it froze. 

This is now the 3rd consecutive madden I have been unable to play. Three years and still zero answers. I’ve done all trouble shooting steps, deleted & factory reset, even got a new ps5 (EA’s recommendation) to no avail. Luckily this year I used the 10 hour access trial to avoid getting scammed out of any more money than I already had.

I am almost 100% sure this has something to do with our EA account in some capacity. So please stop blaming Sony, Windows, or Xbox, and attempt to look at the common denominator in all of these cases.  

Any suggestions are welcome.