*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
Community Manager@bbrewer23goblue @zacherry9
First, thank you for pre-ordering and we'll make sure you receive your bonus Player Pack for Madden NFL 22.
Can you confirm for me the Gamertag/PSN ID and platform you pre-ordered the game on?
Have you tried power cycling the console and then tried to login to the game to see if reconnecting to the servers will push the reward through?
Thank you.......Xbox one, Gamertag: BrewersBrood9
Yep i tried to reset my console on multiple occasions
Community ManagerStandard
Excuse me I also don’t have my player pack after pre ordering all madden my Xbox gamer tag is naruto voltage
I havent received my pack either, i restarted my PS5 numerous times, and i confirmed my purchase, My PSN is WestonD2 and i preordered on PS5, thank you
I never received it my username is JoeCool16#7843 I'm on Xbox one x
I preoredered the madden 23 and did not receive my fantasy 99 in madden 22 either. My gamer tag is SycamoreSLICE
Community ManagerThanks for the continued updates, everyone.
We don't have additional updates to share yet I'm afraid, but are continuing to look into these reports.
Is there a phone number for actual customer service vs general help? Paying for content not delivered is unacceptable, your investigation post updates aren’t sufficient. It’s refund time.
I am having the same issue
i play on Xbox one
gamertag: SavageStanford
Hey,I preordered madden but haven’t got anything it came with and I orderd all madden Edition why is that!?
I have restarted my xbox next generation and still of not received my pre oder free 99 gamer tag is pitbut
I haven’t received mine either a EA worker told me to wait 24 hrs and I did I restarted my PlayStation a few times still nothing my gamertag on PlayStation is Dmfmmxx I have the email confirming my preorder too
