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bbrewer23goblue's avatar
bbrewer23goblue
Seasoned Vanguard
4 years ago
Solved

Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22
madden nfl 23
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

@bbrewer23goblue  @zacherry9 

First, thank you for pre-ordering and we'll make sure you receive your bonus Player Pack for Madden NFL 22.

Can you confirm for me the Gamertag/PSN ID and platform you pre-ordered the game on?

Have you tried power cycling the console and then tried to login to the game to see if reconnecting to the servers will push the reward through? 

bbrewer23goblue's avatar
bbrewer23goblue
Seasoned Vanguard
4 years ago

Thank you.......Xbox one, Gamertag: BrewersBrood9

Yep i tried to reset my console on multiple occasions

    • bbrewer23goblue's avatar
      bbrewer23goblue
      Seasoned Vanguard
      4 years ago

      Standard

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @bbrewer23goblue

        Can you confirm from your Xbox/Microsoft purchase history the pre-order transaction was successful?
    • Bongmitzfa420x's avatar
      Bongmitzfa420x
      4 years ago

      Also having this problem have signed out and restarted my console 3 times.....xbox 1. Gamertag CIAisWatchin

    • claytank1234's avatar
      claytank1234
      4 years ago
      @EA_Blueberry I also didn’t receive my order bonus. Gamertag: ISeaCrayfish Xbox Series X

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