*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
Community ManagerStandard
Community ManagerI’m having the same issue on PS4
my tag is @winfree3
Yes, i have the email saved confirming my purchase
Community Manager@bbrewer23goblue @cwinfree1 @KAC45 @zacherry9
Thank you. I forwarded all your details over to our team to review.
So far we are not seeing an abundant of these reports and it looks like some players have been able to receive it by signing out of their account and restarting the console with a power cycle to help push it through. If you do not receive it within the next 24 hours please update us on this post.
I'm having the same issue. even went to EA help. They said the damn bonus pack didn't exist. Welp yeah. My GT is - IAmDislexic0 on Xbox series s. I am willing to provide order
Absolutely ridiculous. Canceled original order, went back in and re-ordered via in game link. No improvement, and zero replies from EA reps today.
