Forum Discussion

bbrewer23goblue

Seasoned Hotshot

3 years ago

Solved

Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22

EA_Blueberry
3 years ago
*UPDATE 6/17*

Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.

Please see here for information on what is a valid proof of purchase

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Community Admin

3 years ago

@bbrewer23goblue

Can you confirm from your Xbox/Microsoft purchase history the pre-order transaction was successful?

bbrewer23goblue

Seasoned Hotshot

3 years ago

Yes, i have the email saved confirming my purchase

EA_Blueberry
Community Admin
3 years ago
@bbrewer23goblue @cwinfree1 @KAC45 @zacherry9

Thank you. I forwarded all your details over to our team to review.

So far we are not seeing an abundant of these reports and it looks like some players have been able to receive it by signing out of their account and restarting the console with a power cycle to help push it through. If you do not receive it within the next 24 hours please update us on this post.
- bbrewer23goblue
  Seasoned Hotshot
  3 years ago
  Thank you
- hreitz
  3 years ago
  @EA_Blueberry It's been over 24 hours since I pre ordered it my gamertag is JoeCool16, I play on Xbox one x and the order number is 3892156579
- bbrewer23goblue
  Seasoned Hotshot
  3 years ago
  24 hrs, still no word
sumatai
3 years ago
@bbrewer23goblue @EA_Blueberry Same issue Xbox S, purchased through MS Store, email confirm. Gamer tag: Trbl Towel
- EA_Blueberry
  Community Admin
  3 years ago
  @sumatai
  
  Did you use the offer via in-game on Madden 22 and were then directed to the store?
  - sumatai
    3 years ago
    @EA_Blueberry I honestly don’t remember, I believe I was in game and then purchased through MS store from Xbox home.
EnderGamer-1011
3 years ago
I’m having the same problem I’m on ps4 and my gamer tag is :UNG_Silk-_-

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