Forum Discussion

Seasoned Vanguard

4 years ago

Solved

Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22

Community Manager

4 years ago

@bbrewer23goblue

Can you confirm from your Xbox/Microsoft purchase history the pre-order transaction was successful?

Seasoned Vanguard

4 years ago

Yes, i have the email saved confirming my purchase

EA_Blueberry
Community Manager
4 years ago
@bbrewer23goblue @cwinfree1 @KAC45 @zacherry9

Thank you. I forwarded all your details over to our team to review.

So far we are not seeing an abundant of these reports and it looks like some players have been able to receive it by signing out of their account and restarting the console with a power cycle to help push it through. If you do not receive it within the next 24 hours please update us on this post.
- bbrewer23goblue
  Seasoned Vanguard
  4 years ago
  Thank you
- hreitz
  4 years ago
  @EA_Blueberry It's been over 24 hours since I pre ordered it my gamertag is JoeCool16, I play on Xbox one x and the order number is 3892156579
- bbrewer23goblue
  Seasoned Vanguard
  4 years ago
  24 hrs, still no word
sumatai
4 years ago
@bbrewer23goblue @EA_Blueberry Same issue Xbox S, purchased through MS Store, email confirm. Gamer tag: Trbl Towel
- EA_Blueberry
  Community Manager
  4 years ago
  @sumatai
  
  Did you use the offer via in-game on Madden 22 and were then directed to the store?
  - sumatai
    4 years ago
    @EA_Blueberry I honestly don’t remember, I believe I was in game and then purchased through MS store from Xbox home.
EnderGamer-1011
4 years ago
I’m having the same problem I’m on ps4 and my gamer tag is :UNG_Silk-_-