*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
I preoredered the madden 23 and did not receive my fantasy 99 in madden 22 either. My gamer tag is SycamoreSLICE
Community ManagerThanks for the continued updates, everyone.
We don't have additional updates to share yet I'm afraid, but are continuing to look into these reports.
Is there a phone number for actual customer service vs general help? Paying for content not delivered is unacceptable, your investigation post updates aren’t sufficient. It’s refund time.
Same issue here. Ordered 2 days ago. Did eahelp twice and both times they acted like there wasn't even a promo for it. Xbox one. Tag Is Synopsis Psyche.
Im having the same issue i pre-ordered thru game and waited 24hrs
i play one xbox one
GT-OGxZ0D1AC
Still don’t have mine either. Xbox / Jonboy71
FYI - this is what live chat customer service is saying as of this morning:
"Thank you so much for the patience here so I just got this case investigated by the concerned team and happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however the good news here is that the studio is already aware about it and is already working on a fix, it’s getting rectified as we speak, thanks for your patience on this one and again do not worry we got your back on this one. Good thing is that this has been brought into the notice of the concerning team and they are diligently working to fix it as soon as possible. You just need to wait for some time, this is a known issue to us and our concerned team is working hard to fix the issue. So please don't worry, please wait for some time and check it again. I would request you to please keep an eye on our official Website and Social media page for further updates and information."
Others have reported that they have received their packs once they spoke to live CS, not in my case.
I still haven’t gotten mine either on Xbox one standard gamertag is ~dieheart17
