*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
Community Manager@bbrewer23goblue @cwinfree1 @KAC45 @zacherry9
Thank you. I forwarded all your details over to our team to review.
So far we are not seeing an abundant of these reports and it looks like some players have been able to receive it by signing out of their account and restarting the console with a power cycle to help push it through. If you do not receive it within the next 24 hours please update us on this post.
I’ve been having the same problem I’ve been waiting for almost 24 hours I play on Xbox 1 do you know if getting a refund and buying it again would work and yes I bought it threw the madden home page
I tried that (refund/2nd order via in game link) didn’t help, still nothing. When EA screws us on GTs and UL weekends it’s one thing, but if they don’t make right on products delivered/products purchased, definitely a different story.
