*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
I also haven't gotten my pack, standard xbox one, gamertag EJT killershot
Community Manager*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached..
Community Manager
@sumatai wrote:
This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached..
@sumatai
Thank you for the picture. Just a couple questions here that I can help relay to the team.
When you select it I assume there is nothing to install, correct?
Also, it shows you are on the internal drive. Do you happen to have an external hard drive attached to the console?
I am having this issue too
Community ManagerGot the DM's from those that sent the info I requested, thank you for the help! Passed those along to our teams here to take a look at them to determine what is causing this.
I’m not sure how to send a direct message to you with the required info
