*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
I also haven't gotten my pack, standard xbox one, gamertag EJT killershot
Community Manager*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached..
Community Manager
@sumatai wrote:
This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached..
@sumatai
Thank you for the picture. Just a couple questions here that I can help relay to the team.
When you select it I assume there is nothing to install, correct?
Also, it shows you are on the internal drive. Do you happen to have an external hard drive attached to the console?
Correct, it says “no dload needed” I’m assuming because it’s content delivered in game.
on the drive, no, no external.
I am having this issue too
Community ManagerGot the DM's from those that sent the info I requested, thank you for the help! Passed those along to our teams here to take a look at them to determine what is causing this.
I’m not sure how to send a direct message to you with the required info
Community ManagerThank you for sending us the examples!
We are good on those right now as the team has what they need for the investigation. We'll have more information on the way on how we will have this resolved for our players.
Thank you for your patience and stay tuned for more to come.
thank you. I preorder the day and I have not recieve, even got it the day we could preorder. Thank you for investigating this issue
Hey I have had the same problem, I play madden 22 Xbox 1 edition on my series s. I preordered the game a few days ago and have still not revived my pack. My gamertag is PinkGlizzy#2068
I am on PS5
my psn is Mxersback
I have also not revived my 99 pack after I preordered the game . I play on PC ( if that is a problem) but on the EA app. My EA username is Frosty_Twins. Thank you in advance
Still have yet to receive it
MORTEMx32 on Xbox one
