*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached..
Community Manager
@sumatai wrote:
This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached..
@sumatai
Thank you for the picture. Just a couple questions here that I can help relay to the team.
When you select it I assume there is nothing to install, correct?
Also, it shows you are on the internal drive. Do you happen to have an external hard drive attached to the console?
Correct, it says “no dload needed” I’m assuming because it’s content delivered in game.
on the drive, no, no external.
Community ManagerI'm in the same boat. I'm on PS5 and my ID is SirPhin. Multiple cases opened with support and they are useless. They just say the are aware of the situation and to keep an eye on social media. Yet there has not been any acknowledgement on socials that there even is an issue. I'm losing the value in this pack every hour. I've power cycled multiple times. Played solo's, H2H etc. trying to trigger that pack to no avail.
Please help.
I got it on my PS5 but my son didn’t on Xbox. His EA name is Bendreakus
