*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
Community Manager@bbrewer23goblue @cwinfree1 @KAC45 @zacherry9
Thank you. I forwarded all your details over to our team to review.
So far we are not seeing an abundant of these reports and it looks like some players have been able to receive it by signing out of their account and restarting the console with a power cycle to help push it through. If you do not receive it within the next 24 hours please update us on this post.
I have the same problem too..I did a refund and repurchase but still no 99ovr player.
Gamertaf: RivetingTech20
Xbox one s
Community Manager
@skumar916 wrote:
I have the same problem too..I did a refund and repurchase but still no 99ovr player.
Gamertaf: RivetingTech20
Xbox one s
When you performed a refund, did you go back in game and select the offer in game before pre-ordering again?
I did select add ons
@EA_Blueberry wrote:
@skumar916 wrote:I have the same problem too..I did a refund and repurchase but still no 99ovr player.
Gamertaf: RivetingTech20
Xbox one s
When you performed a refund, did you go back in game and select the offer in game before pre-ordering again?
I did the same, a week ago, and yes, made sure to click the in game link to initiate. Still nothing. Would really appreciate an update as a good bit of time has passed. Thank you.
What is going on EA? All of us have spent a lot of money for something we are not receiving. I don’t understand why this is such a hard fix.
This is a s#%! show. Spent over a half hour on a a chat with EA going round and round until they tell me that it’s an Xbox problem and there is nothing they can do for me. Now over an hour on the phone with Microsoft with no progress. They tell me that I will get the content when they actually charge my card for the preorder - 10 after Madden 23 releases! Gee thanks. They said the only way I can be charged now and release the content immediately is to buy a digital gift card and pay immediately. I do that, and now the gift card code won’t release as the charge is still pending. So that doesn’t work either. What an utterly horrible experience.
If you are having this problem on an Xbox One, I found the solution. You have to buy the new Series X/S. I had planned on buying one for my son before Christmas anyway, so I broke down and bought one now. Low and behold, if you drop another $500, you get your player that will be useless in two months. Seems worth it, right?
