*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
Has anyone gotten an update on this problem?
They are never going to fix it because they don't see a problem.
Support says a ton of people reported it after day 1 and to keep an eye on socials. Yet they haven't even acknowledged that there is a problem. Not even "the team is aware and looking into it."
Blue Dude said something to the effect that they had to "verify" that there is an issue. I sent them all the screen shots they asked for, both support and Blue dude. Nothing in response.
They pack lost its value after day one. Simply put they will NEVER spend anymore cycles on this issue. We should all just move on to 23 and find something else to * amount that "the team" can look into....
@SirPhin wrote:They are never going to fix it because they don't see a problem.
Support says a ton of people reported it after day 1 and to keep an eye on socials. Yet they haven't even acknowledged that there is a problem. Not even "the team is aware and looking into it."
Blue Dude said something to the effect that they had to "verify" that there is an issue. I sent them all the screen shots they asked for, both support and Blue dude. Nothing in response.
They pack lost its value after day one. Simply put they will NEVER spend anymore cycles on this issue. We should all just move on to 23 and find something else to * amount that "the team" can look into....
It's true that the pack is depreciating faster than a 2022 Lambo fresh off the lot, also true that it was the main bright and shiny that attracted most of us to pay up for the extras package. By July 1st, this pack will be worth more along the lines of a donut and coffee, I may actually prefer the donut by then. If they in fact continue to stall, which really seems to be the case at this point, I will cancel my order, (2nd time), and contemplate on the Tree of Woe as to whether or not I will order M23 in August assuming the abysmal customer continuing.
Even if they can not find a workable solution to this issue (cause, verification, etc), for those of us able to provide proof of purchase, alternate compensation would easily be a convenient solution, why not issue redeem codes for actually relevant content (RPremier, coin vouchers for M23, Madden Points??), there are solutions here whether or not EA is able to solve their Kobayashi Maru (they're obviously no Kirk).
As to whether or not you all cancel your orders...
Live long and prosper... real prosper, not Madden prosper, because well..
Ea where’s the updates what’s going on I send a dm and nothing back why are you guys so freakin horrible
Bet you all would be faster on this if zirksee actual cc and scomo put you on blast
