Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

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@EA_Blueberry wrote:

Hey, Madden Community.

Thank you for pre-ordering Madden NFL 23 via in-game for the loyalty offer. 

Our Madden and Support teams are investigating the reports of players not receiving the 99 OVR Player Pack in Madden 22 after pre-ordering Madden NFL 23. At this time we are not able to grant this content to accounts while our teams continue to investigate the authenticity and root cause of these reports. Please continue to hang tight while we work to identify the cause and seek a solution around this issue. 

Thank you to everyone so far that has been posting their information to help aid our teams here at EA. We appreciate your patience and will update you all as soon as possible when we find out more details. 

EDIT: TEMPORARILY SOLVING POST FOR VISIBILITY SO PLAYERS CAN SEE THE REPLY ON THIS POST

UPDATE (6/6):

If anyone here pre-ordered the All Madden Loyalty Edition and has yet received the 99 OVR Fantasy pack:

DIRECT MESSAGE me here on the forums the following:

• Gamertag/PSN ID/Origin ID
• Platform you play on (If you are on PS5 and and loaded up the game on the Gen 4 version please mention this)
• Image/screenshot of your pre-order. Please see here for information on what is a valid proof of purchase

Thank you for the help!

*UPDATE 6/7*

We are good on those right now as the team has what they need for the investigation. We'll have more information on the way on how we will have this resolved for our players. 

Thank you for your patience and stay tuned for more to come. 

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Last update was 6/7, this week marks the final content release for Madden 22.  The Madden 22 bonus content for 23 preorders is now a huge L.  Please update with appropriate compensation.