When I open Madden, I get the message "You must be signed in to Xbox network and the EA servers in order to access the online features of this title".I have two accounts logged into on my Xbox Series X, and one of them works just fine, no issues, but whenever I try to switch to/open the game with my main account, I get this error message. What can I do to fix? Also, why does only one account have issues, the error says there is something wrong with my internet connection, but all online features work in the other account, and I have had no issues with other apps.

Hi there, @maben0 I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Madden 23 Sign-in issue (Xbox Series X)

28 Replies

EA_Aljo
Community Manager
3 years ago
Hi there, @maben0

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
maben0
3 years ago
Thanks that worked 🙂
EA_Aljo
Community Manager
3 years ago
@maben0

Great! I'm glad the helped! If you have any other issues, please reach out again. Good luck on the gridiron 🙂
Adogtrainer35
3 years ago
Any other suggestions for this issue? It’s been happening to me on and off for the last few days. I’ve tried rebooting everything to no avail. Yesterday it was a problem for a few minutes in the morning and then resolved itself. Today I’ve been having no luck for over an hour.
EA_Aljo
Community Manager
3 years ago
@Adogtrainer35

We had an issue yesterday that was resolved, but we have another today that is affecting our Xbox online services. We're working to get everything back online as soon as possible. Thanks!
habnotzzz
New Rookie
3 years ago
@EA_Aljo We just had an internet outage here for several days.

I am getting this error message. I have deleted the MAC address and power-cycled everything, but the error pops up again once I close the game and try to re-start another day.
EA_Aljo
Community Manager
3 years ago
Hi there, @habnotzzz

As a test, can you try connecting to a mobile hotspot? Let me know if that connects you or not. Thanks!
habnotzzz
New Rookie
3 years ago
@EA_Aljo I did everything again. Power-cycled. And it's working now. Thanks.
EA_Aljo
Community Manager
3 years ago
@habnotzzz

Great! Glad to hear it. If you have any other issues, please reach out to us again. Good luck and have fun!
DevilDogCaboose
3 years ago
Hey there I got this game earlier this week and have been trying to play it and I tried all the ways by power cycling and deleting and reinstalling but nothing has worked