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maben0's avatar
maben0
3 years ago
Solved

Madden 23 Sign-in issue (Xbox Series X)

When I open Madden, I get the message "You must be signed in to Xbox network and the EA servers in order to access the online features of this title".I have two accounts logged into on my Xbox Series...
madden nfl 23
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @maben0 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

DevilDogCaboose's avatar
DevilDogCaboose
3 years ago

It says I must be logged into the ea servers and Xbox servers ( which I already am) and I’m trying to play face of the franchise and it will not let me. I’ve power cycled everything. I deleted and reinstalled the game and it’ll only let me play the play now 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@DevilDogCaboose 

Try deleting the personal saved data for Madden NFL 23.  There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

  • Press the Guide button and then highlight the Madden 23 tile.
  • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
  • Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
  • Delete the file with your gamertag on it.

Let me know what happens. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DevilDogCaboose 

    Sounds good. I'm heading out for the day shortly so we can pick this up again tomorrow. Hopefully, that helps!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DevilDogCaboose 

    Do you have a current Xbox Live Gold subscription?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DevilDogCaboose 

    Try clearing the alternate MAC address with these steps:

    • Go to your Xbox Settings
    • Go to "Network", then "Advanced Network Settings"
    • Click on "Alternate MAC Address", and then click "Clear"
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DevilDogCaboose 


    Can you play other games online? Normally, the message you're seeing means you're not logged in. Have you spoken with Xbox support to see if there are any issues with your account? Also, does this happen with any other modes or is it only Face of the Franchise?

  • DevilDogCaboose's avatar
    DevilDogCaboose
    3 years ago
    @EA_Aljo Yes I can play other games online just last night I played some call of duty online just fine. I can’t do anything but the play now options or creative stuff on madden
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DevilDogCaboose 

    Thanks for all the details. Unfortunately, I'm out of ideas for this. Possibly, an advisor will have some other suggestions. Try opening a case here. Could you let me know if they're able to get this fixed or not? I'm really curious about this.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DevilDogCaboose 

    Actually, there are a couple other things you can try. Take a look at the network settings and make sure your NAT type is 1. Also, try removing your PSN ID from your console and adding it back.

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