Madden 23 Sign-in issue (Xbox Series X)

@DevilDogCaboose 

Do you have a current Xbox Live Gold subscription?

@DevilDogCaboose 

Try clearing the alternate MAC address with these steps:

• Go to your Xbox Settings
• Go to "Network", then "Advanced Network Settings"
• Click on "Alternate MAC Address", and then click "Clear"

@DevilDogCaboose 

Can you play other games online? Normally, the message you're seeing means you're not logged in. Have you spoken with Xbox support to see if there are any issues with your account? Also, does this happen with any other modes or is it only Face of the Franchise?

@DevilDogCaboose 

Thanks for all the details. Unfortunately, I'm out of ideas for this. Possibly, an advisor will have some other suggestions. Try opening a case here. Could you let me know if they're able to get this fixed or not? I'm really curious about this.

@DevilDogCaboose 

Actually, there are a couple other things you can try. Take a look at the network settings and make sure your NAT type is 1. Also, try removing your PSN ID from your console and adding it back.