Madden 23, Splash screen shows, fails to load
Madden Splash screen shows, sometimes ea app loads for login, but then madden fails to load (through steam)
What I've tried so far:
- Restarting windows
- Exiting EA App
- Exioting Steam
- Re launching EA App or Steam App
- Logging out and back in on EA APP (through steam)
- msconfig -> clean boot
- tried cleaninmg the user config from app_data
- not sure what else to do
Attaching logs, I think its something to do with
I did notice some messages in the EA Update.log also
12 [2024-09-17T01:19:51.179Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::onHttpRequestCompletion) HttpRequest completed: url[https://desktop-config-integration.juno.ea.com/globalConfig.json], statusCode[403], fromCache[false]
13 [2024-09-17T01:19:51.179Z] PID: 24136 TID: 20240 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://desktop-config-integration.juno.ea.com/globalConfig.json] code[201] msg[Error transferring https://desktop-config-integration.juno.ea.com/globalConfig.json - server replied: Forbidden]
14 [2024-09-17T01:19:51.180Z] PID: 24136 TID: 24560 ERROR (eax::apps::AppConfigUtil::loadDynamicConfigs::<lambda_1>::operator ()) Unable to download app config overrides. code=[403]
15 [2024-09-17T01:19:51.181Z] PID: 24136 TID: 24560 DEBUG (eax::apps::AppMainCommon::init) Listening for PowerStateChange events
16 [2024-09-17T01:19:51.181Z] PID: 24136 TID: 9268 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EAUpdater.exe","is_development":1},"taxonomy":"boot.sess.strt","throttleCount":0,"timestamp":"2024-09-17T01:19:51.181","weight":0.0}]
17 [2024-09-17T01:19:51.182Z] PID: 24136 TID: 9268 DEBUG (eax:😕ervices::TelemetryDispatcher::Impl:😕endRattEvent) Sending RATT Telemetry event boot.sess.strt
18 [2024-09-17T01:19:51.182Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::dispatchRequestAndAttachHandler) HttpRequest dispatched: url[https://ratt-dev.juno.ea.com/ratt/telm]
19 [2024-09-17T01:19:51.186Z] PID: 24136 TID: 13256 INFO (eax:😕ervices::updater::initializeUpdateBucket) Generated bucket value : 31
20 [2024-09-17T01:19:51.187Z] PID: 24136 TID: 13256 INFO (eax::apps::eaupdater::Updater::doUpdate) EA Desktop location: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe]
21 [2024-09-17T01:19:51.187Z] PID: 24136 TID: 13256 INFO (eax::apps::eaupdater::Updater::doUpdate) EA Desktop version found: [13.297.0.5810]
22 [2024-09-17T01:19:51.187Z] PID: 24136 TID: 13256 DEBUG (eax:😕ervices::updater::retrieveUpdateBucket) Internal EA user detected. Bucket value [31] is overwritten to [0]
23 [2024-09-17T01:19:51.187Z] PID: 24136 TID: 13256 DEBUG (eax:😕ervices::updater::retrieveUpdateBucket) Update bucket value [0] changed to [999] by override config
24 [2024-09-17T01:19:51.187Z] PID: 24136 TID: 13256 DEBUG (eax:😕ervices::updater::UpdateDiscoverer:😕endGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 999.
25 [2024-09-17T01:19:51.187Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::dispatchRequestAndAttachHandler) HttpRequest dispatched: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/999]
26 [2024-09-17T01:19:51.188Z] PID: 24136 TID: 14508 INFO (eax::foundation:😕ecurity::allowAllUsersReadWriteAccess) Allowing all users read write access for path [C:\ProgramData\EA Desktop\machine.ini]
27 [2024-09-17T01:19:51.428Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::onHttpRequestCompletion) HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/999], statusCode[200], fromCache[false]
28 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 DEBUG (`anonymous-namespace'::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.297.0.5810
29 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 DEBUG (`anonymous-namespace'::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response
30 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 DEBUG (`anonymous-namespace'::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.288.0.5801
31 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 DEBUG (`anonymous-namespace'::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2024-09-13T17:32Z
32 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 VERBOSE (`anonymous-namespace'::buildSignatureUrl) Update download url is empty, returning empty signature url
33 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 DEBUG (eax:😕ervices::updater::retrieveUpdateBucket) Internal EA user detected. Bucket value [31] is overwritten to [0]
34 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13436 DEBUG (eax:😕ervices::updater::retrieveUpdateBucket) Update bucket value [0] changed to [999] by override config
35 [2024-09-17T01:19:51.429Z] PID: 24136 TID: 13256 INFO (eax::apps::eaupdater::Updater::doUpdate) EA Desktop is already up to date. Installed Version = [13.297.0.5810]
36 [2024-09-17T01:19:51.455Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::onHttpRequestCompletion) HttpRequest completed: url[https://ratt-dev.juno.ea.com/ratt/telm], statusCode[403], fromCache[false]
37 [2024-09-17T01:19:51.455Z] PID: 24136 TID: 20240 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt-dev.juno.ea.com/ratt/telm] code[201] msg[Error transferring https://ratt-dev.juno.ea.com/ratt/telm - server replied: Forbidden]
38 [2024-09-17T01:19:51.455Z] PID: 24136 TID: 9268 WARN (eax::apps::determineTransportStatus) [Telemetry] Http request failed. Status: 403. Not retrying
39 [2024-09-17T01:19:51.455Z] PID: 24136 TID: 9268 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"from_cache":false,"http_status":"success","http_status_code":200,"is_development":1,"network_error":0,"new_version_info":"13.297.0.5810","response":"{\"minimum\":{\"version\":\"13.288.0.5801\",\"activationDate\":\"2024-09-13T17:32Z\"},\"recommended\":{\"version\":\"13.297.0.5810\"}}","update_bucket":"999","url":"https://autopatch.juno.ea.com/autopatch/upgrade/buckets/999"},"taxonomy":"updt.upgr.qry","throttleCount":0,"timestamp":"2024-09-17T01:19:51.429","weight":0.0}]
40 [2024-09-17T01:19:51.455Z] PID: 24136 TID: 9268 DEBUG (eax:😕ervices::TelemetryDispatcher::Impl:😕endRattEvent) Sending RATT Telemetry event updt.upgr.qry
41 [2024-09-17T01:19:51.455Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::dispatchRequestAndAttachHandler) HttpRequest dispatched: url[https://ratt-dev.juno.ea.com/ratt/telm]
42 [2024-09-17T01:19:51.628Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::onHttpRequestCompletion) HttpRequest completed: url[https://ratt-dev.juno.ea.com/ratt/telm], statusCode[403], fromCache[false]
43 [2024-09-17T01:19:51.629Z] PID: 24136 TID: 20240 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt-dev.juno.ea.com/ratt/telm] code[201] msg[Error transferring https://ratt-dev.juno.ea.com/ratt/telm - server replied: Forbidden]
44 [2024-09-17T01:19:51.629Z] PID: 24136 TID: 9268 WARN (eax::apps::determineTransportStatus) [Telemetry] Http request failed. Status: 403. Not retrying
45 [2024-09-17T01:19:51.629Z] PID: 24136 TID: 9268 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"fvers":"13.297.0.5810","gdrlt":true,"is_development":1,"tvers":"13.297.0.5810","ubkt":"31","upst":"not needed"},"taxonomy":"updt.dnld.chck","throttleCount":0,"timestamp":"2024-09-17T01:19:51.429","weight":0.0}]
46 [2024-09-17T01:19:51.629Z] PID: 24136 TID: 9268 DEBUG (eax:😕ervices::TelemetryDispatcher::Impl:😕endRattEvent) Sending RATT Telemetry event updt.dnld.chck
47 [2024-09-17T01:19:51.629Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::dispatchRequestAndAttachHandler) HttpRequest dispatched: url[https://ratt-dev.juno.ea.com/ratt/telm]
48 [2024-09-17T01:19:51.834Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::onHttpRequestCompletion) HttpRequest completed: url[https://ratt-dev.juno.ea.com/ratt/telm], statusCode[403], fromCache[false]
49 [2024-09-17T01:19:51.834Z] PID: 24136 TID: 20240 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt-dev.juno.ea.com/ratt/telm] code[201] msg[Error transferring https://ratt-dev.juno.ea.com/ratt/telm - server replied: Forbidden]
50 [2024-09-17T01:19:51.835Z] PID: 24136 TID: 9268 WARN (eax::apps::determineTransportStatus) [Telemetry] Http request failed. Status: 403. Not retrying
51 [2024-09-17T01:19:51.835Z] PID: 24136 TID: 9268 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EAUpdater.exe","is_development":1},"taxonomy":"boot.sess.stop","throttleCount":0,"timestamp":"2024-09-17T01:19:51.429","weight":0.0}]
52 [2024-09-17T01:19:51.835Z] PID: 24136 TID: 9268 DEBUG (eax:😕ervices::TelemetryDispatcher::Impl:😕endRattEvent) Sending RATT Telemetry event boot.sess.stop
53 [2024-09-17T01:19:51.835Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::dispatchRequestAndAttachHandler) HttpRequest dispatched: url[https://ratt-dev.juno.ea.com/ratt/telm]
54 [2024-09-17T01:19:52.000Z] PID: 24136 TID: 20240 VERBOSE (eax:😕ervices::onHttpRequestCompletion) HttpRequest completed: url[https://ratt-dev.juno.ea.com/ratt/telm], statusCode[403], fromCache[false]
55 [2024-09-17T01:19:52.000Z] PID: 24136 TID: 20240 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt-dev.juno.ea.com/ratt/telm] code[201] msg[Error transferring https://ratt-dev.juno.ea.com/ratt/telm - server replied: Forbidden]
56 [2024-09-17T01:19:52.000Z] PID: 24136 TID: 9268 WARN (eax::apps::determineTransportStatus) [Telemetry] Http request failed. Status: 403. Not retrying
57 [2024-09-17T01:19:56.482Z] PID: 24136 TID: 24560 INFO (eax:😕ervices::TelemetryDispatcher::Impl::term) Telemetry dispatcher terminated
58 [2024-09-17T01:19:56.485Z] PID: 24136 TID: 24560 DEBUG (eax::foundation::file::removeFile) File to remove doesn't exist. file[C:\Users\weste\AppData\Local\Electronic Arts\EA Desktop\OfflineCache\Telemetry\EAUpdater_Telemetry]
59 [2024-09-17T01:19:56.485Z] PID: 24136 TID: 24560 DEBUG (eax:😕ervices::HttpClient::term) Uninitializing Http Service
