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Grahamatical_1's avatar
Grahamatical_1
3 years ago

Madden 23 trial won’t connect to servers

I keep getting a disconnected from EA servers message on my madden 23 trial. Who’s is this happening?
madden nfl 23
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @Beech933 @Grahamatical_1 @djdrew457 

To confirm are you getting this message when trying to access MUT, or when launching Madden 23 overall? Also to check can you try the following if you haven't to see if anything changes?

  • Connection and Advance Connection Guides 
  • Check any AV or Firewall that might interfere/control network traffic
  • Check your Modem/router settings for anything that may block/interfere with network traffic
  • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

Thanks!

CeeHodThaGod's avatar
CeeHodThaGod
3 years ago
@EA_Illium The game won't even load up for me. About 70% through the loading bar I am hit with a

"Disconnected from Server - You must be connected to the EA servers in order to play the Madden NFL 23 Trial. We will now attempt to reconnect to the EA servers."

If I click through this error I am hit with a message telling me I must be signed into Xbox Live and EA Servers.

I am signed into both, I have no connectivity issues. I've tested other EA titles, including Madden 22 and able to load it up just fine. Do you know if this is being worked on or fixed?

Thanks
  • Myranlake57's avatar
    Myranlake57
    3 years ago

    Me too I am on Xbox Series X

  • rafaelfqc's avatar
    rafaelfqc
    3 years ago

    I have the same problem but i try to connect my xbox to my cellphone wifi and the game work when i do so

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